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Sales & Service

For China's manufacturing tools and cutting edge grinding machine backbone enterprises and export base

Sales & Service

SALES AND SERVICE

After-sale Service

Pre-Sales Service Promise

  1. Professional Consultation:

  We guarantee to answer any of your professional technical questions within 24 hours;

  2. Detailed Information Provision:

  We guarantee to mail you all the technical information you need within 24 hours;

  3. Reasonable Quotation:

  We guarantee to provide a reasonable quotation for the products you request;

  4. On-site Visit and Reception:

  We guarantee to receive your visit at any time and provide you with various convenient conditions.

 

In-Sales Service Promise

  1. We will treat each contract seriously, fairly, rigorously, and honestly;

  2. We guarantee to strictly implement all clauses stipulated in the contract on time, with guaranteed quality and quantity;

  3. We guarantee to provide you with production, installation, debugging, and training services as stipulated in the contract;

  4. We guarantee to sign a rigorous and scientific "Technical Agreement" according to your requirements.

 

After-sale Service Promise

  1. After-sales Service Hotline: 027-83795856, 027-83783640  

    If your equipment needs repair, or you have any technical questions, please call the above number to contact our company's after-sales service department.

  2. After-sales Service Policy:

  One-year "three guarantees" of quality from the date of arrival, lifetime maintenance.

  3. Complete Customer Files:

  Complete customer equipment files, each service activity is detailed recorded, and can be queried and analyzed at any time for reasonable decision-making.

  4. Perfect Quality Supervision System:

  (1) New equipment initial debugging or after arrival, telephone follow-up within 7-20 days;

  (2) After each on-site service, telephone follow-up on user usage within 5-10 days;

  (3) Reply within 24 hours after acceptance.